Intro
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@greentouchsolutions.com. If your return is accepted, we will send you the return instructions. Shipping cost to return the product is on the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@greentouchsolutions.com.
Pre-orders
Pre-order refunds are generally available at any time until the product ships. Once your pre-order has shipped, the standard policy above applies (30-day return window from the date you receive the item, subject to the same eligibility requirements).
To cancel a pre-order before it ships, contact us at support@greentouchsolutions.com with your order number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.